Orders & Returns
+ HOW DO I PLACE AN ORDER?
After you choose your items to rent, Love Rent Return will ship the order, which you can return before or by the last day of the selected rental period in a prepaid shipping bag/box. If you have placed a subsequent order, Love Rent Return will ship your new order as soon as we get notification that your return order has shipped.
+ I AM NOT ABLE TO PLACE MY ORDER
+ WHAT KIND OF CLOTHES, JEWELRY AND ACCESSORIES CAN I ORDER?
Love Rent Return carries a variety of Indian clothes, jewelry and accessories to keep up with your busy social schedule. The items in our inventory are hand selected by our best wardrobe stylists.
+ HOW DO I RETURN MY ORDER?
Your order arrived with a plastic protective bag and a return label inside the original box. By the last day of your rental period, please pack your outfit into the protective plastic bag provided. Place the protective plastic bag into the box. Seal the box and affix the return label on the box. Drop it off to the carrier designated on your return label by the last day of your rental period to avoid incurring a late fee. If you no longer have your original packaging, it is your responsibility to return the order by the rental return date at your expense. You must contact Love Rent Return with your package tracking number
+ HOW CAN I PLACE A SUBSEQUENT ORDER?
After you have sent back your current order in the prepaid return bag/box, you can place the new order. We will ship your order as soon as we receive confirmation that the previous order has shipped. For any special inquiries, please email us for assistance.
+ WHAT IF MY DELIVERED OUTFIT DOES NOT FIT ME?
Each outfit has measurement specifications at the description page. Please use this as a guide to select the appropriate outfit. It is imperative that you try on your outfit as soon as it is delivered to you. If your delivered outfit does not fit as desired, please contact us via email at firstname.lastname@example.org or phone at 201-777-0561 within 24 hours of arrival. We will gladly replace your outfit for another of your choosing available at the time of your order. If there is a price discrepancy, you will be refunded or charged accordingly and your replacement outfit will be shipped as soon as we have received notification that your current item is in the shipment process back to us. In the unfortunate situation that we are not able to send you an acceptable alternate, you will be refunded the full price of your purchase.
+ CAN I CANCEL AN ORDER I PLACED?
You can cancel an order that you have placed for a full refund if the cancellation date is two weeks or more prior to your rental start date. You can cancel your order upto one week prior to your rental start date for site credit at Love Rent Return. Cancellation of your order less than one week prior to your rental start date is non-refundable. Please contact us at email@example.com or call at 201-777-0561 for assistance with canceling your order. Items listed as final sale are non-refundable.
+ WHAT IF I RETURN MY ORDER LATE?
LATE FEES. If you return the order late or not at all, a late fee of fifty dollars ($50.00)will be charged to the payment card you used to pay the Rental Fee or to any other payment card included in your account information that you have provided to LOVE RENT RETURN forevery day and every ensemble and/or jewelry (all items)that you are late returning, and you agree to pay such late fees, up to an amount not to exceed 100% of the Retail Value plus applicable sales tax (plus the Rental Fee). The late fee is payable for each ensemble and/or jewelry item of the order that is not returned when due. Please ensure that each part of an ensemble/jewelry has all been returned together and on time. A late charge of $50 per day will be charged for a part of an ensemble/jewelry even if other parts have been returned as the ensemble/jewelry is not re-rentable when it is not whole. If you have not returned an order within twenty (20) days after the return date for the order, your late return will be considered a non-return and LOVE RENT RETURN will charge your payment card the full Retail Value, less any late fees that you have already paid, plus applicable sales tax.
+ CAN I RENT ITEMS FOR A CUSTOMIZED RENTAL PERIOD?
If you need to rent items for a period that exceeds 8 days, please contact LOVE RENT RETURN at firstname.lastname@example.org or at 201-777-0561 to make special arrangements prior to placing your order.